Support
If you have questions, feedback, or need assistance with SkinRitual, please contact us. The guides for routines, reminders, products, and insights explain the shipped feature set.
Contact
Send us an email and we'll get back to you as soon as possible.
support@ayushdev.comWe aim to respond within 48 hours on business days.
Common Questions
My data disappeared after reinstalling the app.
Your routines, products, and skin logs are stored locally on your device. Uninstalling the app removes that stored data. We recommend noting your routines before reinstalling. If you had a premium purchase, use Restore Purchases in Settings to recover access.
My reminder did not arrive.
Confirm that the reminder is enabled in SkinRitual, its time is correct, and notifications are allowed for SkinRitual in iOS Settings. Morning and evening reminders are independent local notifications.
How do I restore my purchase?
Open the app, go to Settings, and tap "Restore Purchases". Make sure you are signed in to the same Apple ID used for the original purchase or subscription.
I was charged but the app shows locked.
Go to Settings and tap "Restore Purchases". If the issue persists after a few minutes, contact us at the email above and we'll help resolve it.
Is there a free plan or trial?
SkinRitual includes a limited free plan that does not expire. Eligible new subscribers may also receive a 7-day Premium trial with the annual plan. Eligibility and availability are determined by Apple and are shown before purchase.
How do I cancel a subscription?
Subscriptions are managed by Apple. Open your iPhone Settings, tap your Apple ID, then Subscriptions, and choose SkinRitual.